Customer Service

At Rbellah LLC we are shoppers just like you and we put a premium on providing the best customer service possible.  If for any reason you are not satisfied with our products or service, please contact us immediately and we will do what it takes to correct the problem.   In the same manner, if you are pleased with what we have to offer, please feel free to contact us also.  We have a special page set aside for your comments called, Atta Girls!

Orders

You may place an order with Rbellah LLC using either of these two methods:
*   Online at any time www.rbellah.com  Please note: Products are viewed and processed on our hub website www.RhondaBHodge.com.  If you have any questions or concerns, please reach out to us at contact@rbellah.com
*   By telephone at (214) 534-9384, Monday – Saturday, 9 am – 5 pm (CST).  If we are unavailable, please leave a voice mail with your name and telephone number and we will return your call as soon as possible.

All orders are acknowledged with an Order Confirmation Email.  Most orders are packed and shipped out within two business days.  In the event that an item ordered is out of stock, you will be notified by email and given the opportunity to revise your order.

Payments

We accept major credit cards (MasterCard, Visa, America Express, Discover) and PayPal for online orders.   We use a Secure Payment Server and for security purposes, your billing name and address must match with the credit card being used for payment.  Sales tax must be charged for residents of the State of Texas – our home location.

Shipments

Generally, orders are packed and shipped within two business days.  In the event of any type of delay, you will be notified by email.  Orders are shipped from Texas, zip code 75094.  We charge shipping based on actual weight of the completed package, unless we are running a Flat Rate or Free Shipping Promotion. We generally use USPS Priority Mail or UPS Ground Service.

Damaged Items

Upon receipt of your order, please inspect it for any damage that may have occurred during shipment.  If there is a problem, please contact us immediately for a resolution.  Also, please retain the box, including the packaging material and the damaged item(s) for possible inspection by the carrier.

Privacy

As shoppers as well as business owners, we value our privacy as we know you do too.  Our Privacy Policy is simple – we do not sell, trade or share any of your personal information with anyone, for any reason.

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